Incidents and maintenance reported on status page for Caresquare https://status.caresquare.au/ https://d1lppblt9t2x15.cloudfront.net/logos/e9a0e723980982885ecbe1d21cea9da5.png https://status.caresquare.au/ en https://status.caresquare.au/incident/1116932 Thu, 05 Nov 2026 23:54:42 -0000 https://status.caresquare.au/incident/1116932#322039a4a4ef689d8a72815b9781198f24bb970919342dfaff4e640c50a762bb Incident We have been advised that users should resubmit invoices that were erroneously rejected by the API. https://status.caresquare.au/incident/1116932 Thu, 05 Nov 2026 22:15:13 -0000 https://status.caresquare.au/incident/1116932#3226689af5dd279b08d8b65a94d97039ae4bc9c075fd9d42ffa5d94148c7e975 Incident We are receiving reports of a large number of claims having been erroneously rejected by the API's over the past 18 hours. This issue is not limited to Caresquare users, and we are seeking instructions from the NDIA https://status.caresquare.au/maintenance/1113303 Thu, 05 Nov 2026 15:00:00 -0000 https://status.caresquare.au/incident/1113303#99aed3d2a16d6ae8ee27d8ab4c94c308c5c4125af2004f0f569f7fed0c6ec111 Maintenance Maintenance completed https://status.caresquare.au/maintenance/1113303 Wed, 04 Nov 2026 07:30:00 -0000 https://status.caresquare.au/incident/1113303#84d8967afdf17e866a12bd09aac756e6518e1d97ba4aebf61be580a0dfa0d5b9 Maintenance We will be performing a scheduled upgrade on our production database, which will take up to 3 hours to complete. https://status.caresquare.au/incident/1102289 Mon, 26 Oct 2026 22:37:55 -0000 https://status.caresquare.au/incident/1102289#09cfae64bd3d9496a2d468459e694ab9a992434f1ca079fc943e3c8c3ba0768e Incident Apple has approved the updated build and most iOS users will automatically receive the update. Any users experiencing ongoing issues should search for Caresquare in the App Store and click 'Update'. https://status.caresquare.au/incident/1102289 Mon, 26 Oct 2026 02:18:35 -0000 https://status.caresquare.au/incident/1102289#4a0291c6fbc95d98cc724cfe7995091dd97d4ec4987340775d5673634bda5382 Incident Latest version of Android App is now available on the Google Play Store. Most Android users will be automatically updated to the new version. Any users that have automatic updates disabled can go to the Caresquare listing in the Google Play Store and manually update. We will provide a further update once Apple approves the latest update submission. https://status.caresquare.au/incident/1102289 Mon, 26 Oct 2026 00:46:47 -0000 https://status.caresquare.au/incident/1102289#3f69fb988c6f934495fff20d087ec1a6c68ef588b8a0ba6c6d8b08a9114eca6a Incident We have submitted an update to the Apple App Store and Google Play Store that will fix the issue for remaining affected users. We have requested an 'expedited review' from both app stores. We are hoping this mandatory review will therefore take place within the next 2 hours, but have no ability to control the timing. We will provide further updates shortly. In the meantime, the advice to affected users is the same: try closing the app and then reopening. Otherwise, use the web portal in the meantime. https://status.caresquare.au/incident/1102289 Mon, 26 Oct 2026 00:24:08 -0000 https://status.caresquare.au/incident/1102289#d1f009881aeb837e1a997ff84c4eb4ab60a2a635697b2026e6cea20e859b611e Incident The legacy web portal (https://portal.caresquare.au) is fully back online. Any users still reporting issues logging in should perform a 'hard refresh', or preferably, switch to using the new *.ndisportal.au interface. https://status.caresquare.au/incident/1102289 Mon, 26 Oct 2026 00:22:21 -0000 https://status.caresquare.au/incident/1102289#cdbc90b6a089e60a41abd1c8c476ace9c88da2e1a4c0086209ac84f5e8c3ea63 Incident **Interim Troubleshooting Advice for Mobile App** Affected users should force close the Caresquare app. When they reopen it, they should be able to login as usual. If not, deleted and reinstalling the app *will not* help. Affected users should try force close/reopen again, and if still not working, use the web portal until we roll out a further update via the respective app stores. https://status.caresquare.au/incident/1102289 Mon, 26 Oct 2026 00:16:00 -0000 https://status.caresquare.au/incident/1102289#05f05813cd79938d1cb2efb21e307f5c9b03b3af7b5cc46e27e2576d34263a20 Incident We have identified the root cause as relating to a security measure undertaken over the weekend. We are notified by an upstream vendor that they had suffered a security breach which may have resulted in some API keys being exposed. Out of an abundance of caution, and in accordance with our policies, we immediately revoked and rotated all of our API keys. While most Caresquare interfaces experienced no downtime, the Caresquare mobile app, and the legacy participant portal (https://portal.caresquare.au) are continuing to experience downtime while client caches refresh to use the new keys we issued. We will provide an update in the next 20 minutes that will give you troubleshooting steps to give to any participants or external users who contact you. All data stored by Caresquare is safe. There was no compromise to our system, and the measures undertaken were preventative. https://status.caresquare.au/incident/1102289 Sun, 25 Oct 2026 20:04:00 -0000 https://status.caresquare.au/incident/1102289#370ce6f71f423c46d49996be1eb8c27e54ee5cf40eee7f16616ea4aeee7cd350 Incident We are receiving reports of users being unable to login to the mobile app or legacy participant portal. https://status.caresquare.au/incident/1006781 Mon, 10 Aug 2026 03:21:00 -0000 https://status.caresquare.au/incident/1006781#b87b338861070ec614ccc9ad1e61db94ebfe785bd83bed85df73cabd7b2e73d9 Incident Claim submissions as well as budget updates are experiencing intermittent disruptions. https://status.caresquare.au/incident/905263 Tue, 26 May 2026 03:48:00 -0000 https://status.caresquare.au/incident/905263#d08c6203c714e0aad1f049c9689d612e30266b30f51291a23557c9fa46b95934 Incident We have re-enabled NDIA API functionality as the incidents reported have been confirmed to be isolated. https://status.caresquare.au/incident/905263 Tue, 26 May 2026 03:44:00 -0000 https://status.caresquare.au/incident/905263#a9e9197b219e766837dd1a49f7a1c34ce8e739f4a75938a3434c2c59d4755dca Incident As a precaution while we confirm whether there is an API outage, we have disabled the ability to submit claims and refresh budgets. https://status.caresquare.au/incident/905263 Tue, 26 May 2026 03:34:00 -0000 https://status.caresquare.au/incident/905263#143f8d31c0444057947dd06b3a2afb3b3f6adbad11e4d961cdb3c5cf7f1eb245 Incident Initial reports have been received of issues using functionality relating to the NDIA API. We are investigating to confirm the incident and will provide an update by 2pm AEST https://status.caresquare.au/incident/900168 Wed, 20 May 2026 01:41:00 -0000 https://status.caresquare.au/incident/900168#c8a6e2d2439ba3d0f63940f036b598cabd311a7ba21b8e96a808c365d9fc2ae8 Incident Service has been fully restored. We are in the process of rerunning all failed document processing executions. ETA for completion is 15 minutes. We will provide further information about the cause of the incident, and future mitigations we plan to implement ASAP. https://status.caresquare.au/incident/900168 Wed, 20 May 2026 01:11:00 -0000 https://status.caresquare.au/incident/900168#efe6b45e48a0f331267a295ef9c96ee4be865e8f917480ea5a4d8339249107ba Incident Most funcionality within Caresquare has now been restored. Please note invoice ingestion is still currently down and we are working to have this resolved ASAP. https://status.caresquare.au/incident/900168 Tue, 19 May 2026 23:34:00 -0000 https://status.caresquare.au/incident/900168#9997894c7364a4f0bf0a138b016acb82972a44aa4a1f2dfbc7f7871773a3df9e Incident The root cause of the issue has been identified by our upstream service provider and a fix is expected to be deployed shortly. https://status.caresquare.au/incident/900168 Tue, 19 May 2026 23:28:00 -0000 https://status.caresquare.au/incident/900168#c9392206d5f74ef8d65c939a24f37e341858ce144df073f1cce2320d83c3fdbf Incident One of our upstream cloud server providers is experiencing an outage that is affecting some functionality in the Caresquare application. They have advised the issue has been identified and they are rolling out a fix. We are monitoring and will advise once normal service is restored. https://status.caresquare.au/maintenance/895557 Sat, 09 May 2026 14:01:41 -0000 https://status.caresquare.au/incident/895557#239ad8388f100f07018888ae1919ae39254eed408b1d23a079e1f0867c2133eb Maintenance The NDIA API will be unavailable during this maintenance window.