Incidents reported on status page for Caresquare https://status.caresquare.au/ https://d1lppblt9t2x15.cloudfront.net/logos/e9a0e723980982885ecbe1d21cea9da5.png https://status.caresquare.au/ en https://status.caresquare.au/incident/905263 Tue, 26 May 2026 03:48:00 -0000 https://status.caresquare.au/incident/905263#d08c6203c714e0aad1f049c9689d612e30266b30f51291a23557c9fa46b95934 We have re-enabled NDIA API functionality as the incidents reported have been confirmed to be isolated. https://status.caresquare.au/incident/905263 Tue, 26 May 2026 03:44:00 -0000 https://status.caresquare.au/incident/905263#a9e9197b219e766837dd1a49f7a1c34ce8e739f4a75938a3434c2c59d4755dca As a precaution while we confirm whether there is an API outage, we have disabled the ability to submit claims and refresh budgets. https://status.caresquare.au/incident/905263 Tue, 26 May 2026 03:34:00 -0000 https://status.caresquare.au/incident/905263#143f8d31c0444057947dd06b3a2afb3b3f6adbad11e4d961cdb3c5cf7f1eb245 Initial reports have been received of issues using functionality relating to the NDIA API. We are investigating to confirm the incident and will provide an update by 2pm AEST https://status.caresquare.au/incident/900168 Wed, 20 May 2026 01:41:00 -0000 https://status.caresquare.au/incident/900168#c8a6e2d2439ba3d0f63940f036b598cabd311a7ba21b8e96a808c365d9fc2ae8 Service has been fully restored. We are in the process of rerunning all failed document processing executions. ETA for completion is 15 minutes. We will provide further information about the cause of the incident, and future mitigations we plan to implement ASAP. https://status.caresquare.au/incident/900168 Wed, 20 May 2026 01:11:00 -0000 https://status.caresquare.au/incident/900168#efe6b45e48a0f331267a295ef9c96ee4be865e8f917480ea5a4d8339249107ba Most funcionality within Caresquare has now been restored. Please note invoice ingestion is still currently down and we are working to have this resolved ASAP. https://status.caresquare.au/incident/900168 Tue, 19 May 2026 23:34:00 -0000 https://status.caresquare.au/incident/900168#9997894c7364a4f0bf0a138b016acb82972a44aa4a1f2dfbc7f7871773a3df9e The root cause of the issue has been identified by our upstream service provider and a fix is expected to be deployed shortly. https://status.caresquare.au/incident/900168 Tue, 19 May 2026 23:28:00 -0000 https://status.caresquare.au/incident/900168#c9392206d5f74ef8d65c939a24f37e341858ce144df073f1cce2320d83c3fdbf One of our upstream cloud server providers is experiencing an outage that is affecting some functionality in the Caresquare application. They have advised the issue has been identified and they are rolling out a fix. We are monitoring and will advise once normal service is restored. https://status.caresquare.au/incident/895557 Sat, 09 May 2026 20:00:41 -0000 https://status.caresquare.au/incident/895557#06369cbf147cf04489f7ee9d8c0eca133bc11dd00da258c92a88abdd10180bdf Maintenance completed https://status.caresquare.au/incident/895557 Sat, 09 May 2026 14:01:41 -0000 https://status.caresquare.au/incident/895557#239ad8388f100f07018888ae1919ae39254eed408b1d23a079e1f0867c2133eb The NDIA API will be unavailable during this maintenance window.