Apple has approved the updated build and most iOS users will automatically receive the update. Any users experiencing ongoing issues should search for Caresquare in the App Store and click 'Update'.

Latest version of Android App is now available on the Google Play Store.

Most Android users will be automatically updated to the new version. Any users that have automatic updates disabled can go to the Caresquare listing in the Google Play Store and manually update.

We will provide a further update once Apple approves the latest update submission.

We have submitted an update to the Apple App Store and Google Play Store that will fix the issue for remaining affected users.

We have requested an 'expedited review' from both app stores. We are hoping this mandatory review will therefore take place within the next 2 hours, but have no ability to control the timing.

We will provide further updates shortly.

In the meantime, the advice to affected users is the same: try closing the app and then reopening. Otherwise, use the web portal in the meantime.

The legacy web portal (https://portal.caresquare.au) is fully back online.

Any users still reporting issues logging in should perform a 'hard refresh', or preferably, switch to using the new *.ndisportal.au interface.

Interim Troubleshooting Advice for Mobile App

Affected users should force close the Caresquare app. When they reopen it, they should be able to login as usual.

If not, deleted and reinstalling the app will not help. Affected users should try force close/reopen again, and if still not working, use the web portal until we roll out a further update via the respective app stores.

We have identified the root cause as relating to a security measure undertaken over the weekend.

We are notified by an upstream vendor that they had suffered a security breach which may have resulted in some API keys being exposed.

Out of an abundance of caution, and in accordance with our policies, we immediately revoked and rotated all of our API keys.

While most Caresquare interfaces experienced no downtime, the Caresquare mobile app, and the legacy participant portal (https://portal.caresquare.au) are continuing to experience downtime while client caches refresh to use the new keys we issued.

We will provide an update in the next 20 minutes that will give you troubleshooting steps to give to any participants or external users who contact you.

All data stored by Caresquare is safe. There was no compromise to our system, and the measures undertaken were preventative.

We are receiving reports of users being unable to login to the mobile app or legacy participant portal.